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Refund - Exchange -
Warranty |
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ItalianReplicas
Return Policies
Your satisfaction on this item is absolutely guaranteed! The
quality and craftsmanship is always top quality, and we guarantee
the value of this product. Here are some important reminders you
should know about our return policies. Please read carefully.
2-Year Iron-Clad Warranty Policy
· Manufacturers' defects are covered
under warranty. This does not include intentional damage, or general
wear and tear (such as scratches, dents/chips, etc.). Make sure the
crown is always screwed in tight so water does not get in. If any
water damage is detected to have gotten in from the crown not being
tight, water damage is not covered
· You must email us with a
tracking number after your product has been sent out. When we pick
up the returns, we will be looking for your tracking number.
Packages without tracking numbers emailed to us in advance will be
returned to the customer
· Watches cannot be tampered with in
any way. All watchcases are installed with a tamper-proof seal. If
you open up the watchcase and the seal is broken, all return
policies are void for the watch. Please do not have any other
jewelers work on the watch or open it up or we will not warranty the
product
· If your product cannot be repaired,
we will send you a replacement of the exact same model. If that
model is out of stock, then you can choose another product of the
same value. In virtually all cases of manufacturers' defects, the
products can be repaired
· Please insure your return. We are not
responsible for shipping damages
· Intentional crown/stem damages are
not covered. In most cases, crown/stem damages results from the
customer pulling extremely hard at the stem, thus jamming the
movement. However, if the crown/stem damage is due to a
manufacturers' defect, we will gladly repair/replace your product
· Allow up to 1-2 weeks to receive your
repair product
· The product is subject to final
inspection before it is repaired/exchanged
Satisfaction Guaranteed! - Refunds/Exchanges
Policy
· The product must be post-marked no
later than 30 business days from the day you received it.
· You must email us with a tracking
number after your product has been sent out. When we pick up the
returns, we will be looking for your tracking number. Packages
without tracking numbers emailed to us in advance will be returned
to the customer
· The product must be returned unused
and in the original condition you received it in, with all original
packaging and no signs of wear. Sorry, used products cannot be
credited back or exchanged for a new product. By wearing the product
the first time, your refund/exchange policy is void
· The product is subject to final
inspection before your return is processed
· Please insure your return. We are not
responsible for shipping damages
· Allow 1-2 weeks for the credit to
appear on your credit card statement
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